Wheelhouse®
QuickBooks Online Integration
Custom Fields and Forms
System Administration
Troubleshooting Checklist
Document Auto Number Format
Sale Shipment Records and Tracking Information Emails
Peripherals and Equipment Requirements
Navigation and Definitions
Understanding People and Organizations in Wheelhouse
Admin List Views and Single Record Views
Understanding Order Flow in Wheelhouse
Document Categories
Logging In and Getting Started
Left Menu Navigation
Advanced Search Techniques
User Administration
Reports, Import, Exports, and Document Templates
Running Reports
Creating Reports on Quotes, Sales, and Outside Reps
Exporting to Excel
Preparing Excel and Word Templates for Data Merge
Quality Mangement
Adding QCIR Templates
QC Non Conformance Reports (NCRs)
Adding Quality Control Inspection Records (QCIR) in Shop Work
Order Management
Adding Dealer and Outside Rep Logins
Using Order Flags and the Flag First Configs Option
Closing a Sale
Creating customers, quotes and sales
External Agent Access Levels
Printing and Emailing Quotes and Sales
Production Routing and Tracking
Shop Work and QR Scanning
Shop Work: Priority Flags and Fixed Position
Merge Line Items at a Certain Step (Stash & Merge Functionality)
Stopping Work Center or All Running Operations at the End of the Shift
Bin Locations
Shop Work
Viewing/Adding/Resolving Work Order Issues
Production Scheduling
Labor Routings
Production Definitions
External Connections - API
Items and Configurators
Item Overrides: Name, Pricing, and Discounts
Public Item Selector AKA Public Display Categories
Deploying A Configurator to Another Environment
Item and BOM Import Action
Wheelhouse Change Log
Table of Contents
Dino Script® Language Reference
Appendix A: Trestle®/Dino Script® Integration
A: Table of Contents
A: Commands
A: Dynamic and DynamicProxy
A: Advanced Command Arguments
A: Introduction
A: Files
A: Direct Links - URLs and Downloads
A: Running SQL Queries
A: NPOI and Excel, DocX and Word
A: Embedded Apps with MS Access Files
A: Returning JSON Data
A: Host and Target
A: Command Arguments
A: Creating/Running a Command
Adding New Functionality with Dino Script XCommand™
Introduction
Dino Script™ Table of Contents
Operators
Concepts
Syntax
Expression Types
Keywords
Variables
Blocks and Scopes
Built-In Functions
Custom Functions (defs)
Anonymous Functions
Conditional Statements
The Context Object
FAQ
Dino Cookbook
Sandbox In-Depth
Functions as Delegates
Style Guidelines
Native Types
Aliasing
Other Dino Scripts
- All Categories
- Wheelhouse®
- System Administration
- Troubleshooting Checklist
Troubleshooting Checklist
Updated
by Dale Mandeville
If you're encountering issues with Wheelhouse, follow this step-by-step checklist to identify the source of the problem. Start at the top and work your way down. If you reach a point where troubleshooting requires administrative access or deeper technical knowledge, it's recommended to contact your system administrator.
Basic Troubleshooting
- User Error
- Refer to the appropriate support article for the feature you're trying to use.
- Double-check any manual inputs for mistakes.
- Browser or Computer Access Issue
- Ensure your internet connection is stable.
- Try using a different browser.
- Try accessing Wheelhouse from a different computer.
- Site Issue
- If possible, connect to a different Wheelhouse site.
- Request help from your Administrator
Administrator Troubleshooting
- Login to the server to display more detailed error messages, which can help pinpoint the issue.
- Script Issue
- Temporarily disable all custom scripts in Wheelhouse.
- Test the problematic functionality again.
- Re-enable scripts one-at-a-time.
- Restart App Pool & Try:
- If you have access, restart the application pool for Wheelhouse on the server.
- Retry the operation in Wheelhouse.
- Restart IIS & Try:
- If you have access, restart the Internet Information Services (IIS) on the server.
- Again, test the problematic function in Wheelhouse.
- Check Error Logs on IIS:
- Investigate the IIS logs for any recent errors or warnings related to Wheelhouse.
- Reproduce on Development Environment:
- If possible, try to reproduce the error on a development environment with debugging enabled.
- This can help identify whether the issue is specific to your production environment or if it's a broader problem.
- Update Site to the Latest Code:
- Ensure your Wheelhouse installation is updated to the latest version.
- Test to see if the problem persists.
- Data Issue?
- Check if there might be corrupted or incompatible data causing the issue.
- Consider any recent changes to your datasets.
- Code Issue?
- Investigate the code for any recent changes or updates that might be causing the issue.
- Revert to a backup or previous version if necessary.
If you've worked through this list and are still facing issues, or any steps require deeper technical access and understanding, please contact the Wheelhouse technical support team for additional assistance.
