---
title: "Viewing/Adding/Resolving Work Order Issues"
description: "Viewing/Adding/Resolving Work Order Issues. Purpose of Work Order Issues. Issues may be used to log a problem or make a note about a Work Order. This may include items of concern or comments associat…"
url: "https://support.wheelhousemfg.com/article/35kekqcr1m-viewing-adding-resolving-issues"
category: "Shop Work and QR Scanning"
updated_at: "2024-07-22T18:49:08Z"
---

# Viewing/Adding/Resolving Work Order Issues

### **Viewing/Adding/Resolving Work Order Issues**

#### Purpose of Work Order Issues

Issues may be used to log a problem or make a note about a Work Order. This may include items of concern or comments associated with the Work Order.

#### Location

Work order issues can be viewed, added, edited, and resolved in **Shop Work** or the **Job Scheduler** depending on the administrative access.

#### Status of Issues

**Open**: Requires attention

**Resolved**: Retained as a historical record

Issues may affect a certain quantity of items or the entire Work Order.

#### Viewing Issues

If the Job Scheduler is not available in the navigation menu, use Shop Work to view issues.

1. In the left menu navigate to **Job Scheduler** or **Shop Work** -> **view dropdown** -> select **Issues: All**.

![](https://files.helpdocs.io/u2psp4t8yl/articles/35kekqcr1m/1718381922920/image.png)

If no Work Orders are shown, check the filters at the top of the page. It may be too restrictive in work centers, customers, etc.

#### Resolving/Scrapping Issues

1. While viewing **Issues: Open Jobs** in Shop Work or the Job Scheduler, find the work order, and make a note in the **Recommended Action** column if necessary.
2. Close the Issue by selecting **IsScrapped** or **IsResolved**

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![](https://files.helpdocs.io/u2psp4t8yl/articles/35kekqcr1m/1718382341100/image.png)

1. **Refresh** and check that the Work Order is no longer an active issue.

![](https://files.helpdocs.io/u2psp4t8yl/articles/35kekqcr1m/1718998258255/image.png)

#### Adding/Editing an Issue

Adding an issue is a very similar process, whether Shop Work or the Job Scheduler is open.

A high enough administrative level is required to add/edit issues.

1. Navigate to **Shop Work** or the **Job Scheduler** -&gt; filter **Work Orders List: Open Jobs** -&gt; select the ellipses dropdown for a Work Order and click **Add/Edit Issue**.

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![](https://files.helpdocs.io/u2psp4t8yl/articles/35kekqcr1m/1718384117542/image.png)

1. From this window, it is possible to edit/add/scrap/resolve any issues in the Work Order.
2. To add an issue, click **New Issue,** fill out the form, and click **OK**.
   
   ![](https://files.helpdocs.io/u2psp4t8yl/articles/35kekqcr1m/1718384671903/image.png)
3. The Issue is saved upon exiting the Work Order Issues slideout.